Privacy Notice

Privacy Notice for Website Visitors

Signpost is committed to respecting the privacy rights of all visitors to our website. We comply with data protection laws at all times and have set out this Privacy Notice to explain what data we collect, why we collect it, how we protect it, and to explain your rights.

Data we collect

We collect the following data about you:

  • your online browsing activities, your IP address (computer internet address) and your approximate location (as determined by your IP address) in conjunction with Google Analytics
  • Our website is not intended for use by children and as such we do not knowingly collect data relating to children.
  • Nor do we collect any personal data such as name, address or email address, as this site does not have any interactive elements requiring these details – it is a legacy site left behind when the charity Signpost closed its doors in March 2023.

How we protect your data

We are committed to keeping your data secure. We use encryption for web traffic to and from our website and we store any data provided through our website in secure computer systems that only authorised staff and volunteers have access to.

How we use your data

We use your data to analyse how our website is used, so that we can improve it and report anonymised visitor numbers and analysis for performance reporting.

When and how we might share your data

We share limited data for limited purposes.

Cookie/visitor behaviour – we share this information with Google Analytics.

Contact information you provide to provide feedback/make a complaint – we store this in computer systems provided by third parties for processing, storage and archive purposes. The agreement we have in place with them prevents them from using or sharing your personal data for any purpose.

Your data may also be made available to our website provider to enable us and them to deliver their service to us, carry out analysis and research on demographics, interests and behavior of our users Your data will be made available to our website provider

  1. The data that may be available to them include any of the anonymised data we collect as described in this policy.
  2. Our website provider will not transfer your anonymised data to any other third party, or transfer your data outside of the EEA.
  3. They will store your data for a maximum of 7 years.
  4. This processing does not affect your rights as detailed in this privacy policy.

How long we keep your data

We only keep your data for as long as we need to. More specifically:

  • website visitor data (Google Analytics) – we will retain your data for 26 months

Legal basis for using your data

We process your data because it is in our legitimate interests that we do so, namely:

  • collating website usage figures and analysis (which are entirely anonymised) for performance reporting and reporting to our funders;
  • understanding the behaviour of visitors to our website so that we can improve our website and/or the services we provide;
  • protecting the website by taking appropriate legal action against third parties who have committed criminal acts.


We use cookies on our website to collect information from visitors. We collect information on pages viewed.

We use Google Analytics, so Google Inc. is a data processor – they process your personal data so that we can understand how visitors access and use our website.  Click here for full details of Google’s Privacy Policy  

Reviewing and changing how we use data

This Privacy Notice was last updated on 10 April 2023.

We regularly review our use of data to ensure that what we do continues to be fair, transparent, safe and legal. We will only use your anonymised data for the purposes set out above.

We will always seek to minimise the amount of data we collect and use, and to only keep it for as long as we need to.

Whenever any change is made to how we collect or use personal data we will update this Privacy Notice and any other relevant policies. You should check this page from time to time to ensure that you are content with the ways in which your data is being processed.

How to find out more or to make a complaint

We’ve endeavoured to make this Privacy Notice clear, informative and understandable, but if it is not then please contact us and we will provide further information as required.

To provide feedback, ask for more details or to make a complaint about our collection or use of your personal data then please contact:

Lesley Mount on 07949 918 800

Signpost closed on 31st March 2023, and we are no longer able to offer you personal support.

However, this website will remain online and is full of resources, links and support information for you to use and download. Remember to bookmark this site and pop back whenever you need assistance.

Registered charity: SC032398




Website last revised 31 March 2023
OSCR Scottish Charity Regulator green logo and Signpost. charity number